Our Promise to You
The Hero Promise
We don't just sell eSIMs — we stand behind every single one. Three guarantees that put you first, no matter what.
- 01
Connection Guarantee
If your eSIM doesn't work — you can't activate it or pass data — we'll refund the cost of any unused eSIM. No questions asked.
- Full refund on unused eSIMs
- No forms, no hoops, no waiting
- Covers activation and data issues
- 02
Delayed Flight Freebie
If your flight back home is delayed and you need more data, we'll give you an extra GB and/or day for free. Because delays are stressful enough.
- Free extra GB or day of data
- Applies to return flight delays
- Just message us with your booking
- 03
24/7 Hero Support
Our Hero bot is always here to help. 99% of support requests are solved in minutes — no waiting around for a human hand.
- Available around the clock
- 99% of issues resolved in minutes
- Human escalation when you need it
How does it work?
Making a claim is as simple as using our eSIM.
- 1
Contact us
Reach out via our 24/7 chat or email. Tell us what happened.
- 2
We verify
We quickly check your account — no lengthy back-and-forth.
- 3
Get sorted
Refund, extra data, or a fix — we'll sort it out fast.
Travel with confidence
Every eSimHero plan comes with the Hero Promise built in. No add-ons, no fine print.
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