Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, purchase an eSIM plan, or contact our support team. This includes:

• Name and email address
• Payment information (processed securely by our payment provider)
• Device information required for eSIM activation
• Usage data related to your eSIM plan
• Communications you send to us

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Process transactions and deliver eSIM plans
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in our operations (payment processing, email delivery)
• To comply with legal obligations or respond to lawful requests
• To protect the rights, property, or safety of eSimHero, our users, or the public
• In connection with a merger, acquisition, or sale of assets

4. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access. We use industry-standard encryption for data transmission and storage. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Data portability

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

8. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will take steps to delete that information.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at [email protected].