Troubleshooting: No Network Connection
Steps to resolve issues when your eSIM isn't connecting to a network.
No Network Connection
If your eSIM isn't connecting, try these steps:
Basic Steps
- Toggle Airplane Mode: Turn airplane mode on, wait 10 seconds, then turn it off
- Restart your device: A simple restart often resolves connectivity issues
- Check eSIM is enabled: Go to your cellular settings and make sure the eSIM line is turned on
- Verify data roaming: Ensure data roaming is enabled for your eSIM line
Advanced Troubleshooting
- Network selection: Try manually selecting a network operator instead of automatic
- APN settings: Reset your APN settings to default or check our recommended settings
- Check coverage: Verify that your plan covers the country you're currently in
- SIM priority: If you have dual SIM, make sure eSimHero is set as the data line
Still Not Working?
- Check if there are any known network outages in your area
- Try removing and reinstalling the eSIM profile
- Contact our 24/7 support team with your order number for personalized assistance